FAQ

Laerdal Global Health has committed to offer our products to low-resource countries on a not-for-profit basis. Click here for the list of 86 countries that qualify for not-for-profit prices. In some instances, products are first shipped to a third country for logistics reasons, but then used in one of the listed countries, this is also acceptable; the order form will prompt you for a country and project description.

If you do not qualify for not-for-profit pricing, you may purchase some of our products through Laerdal Medical.

If you qualify for not-for-profit pricing, you can order products from our webshop

If you experience issues or need any support with placing the order, please reach out to our customer service team at lgh@laerdal.com.

Two payment methods are offered: Bank Transfer or Credit Card. Once the order is received, more detailed payment instructions will be sent as part of the order confirmation.

As our prices are already at a not-for-profit basis, we are unable to offer discounts for larger orders.

The products are shipped from either Laerdal’s plant in Suzhou, China, or our distribution centre in Johannesburg, South Africa. When we receive the order, we will obtain shipping quotes from our freight forwarders and get back to you with information about the estimated shipping costs. We will always ship out from the place where the shipping costs are lowest.

The delivery terms are EXW (Incoterms 2010) Laerdal Warehouse Suzhou, China or EXW (Incoterms 2010) Laerdal Warehouse Johannesburg, South Africa.

For small orders, products will usually be shipped out from our warehouses 1 week after payment.

For large orders, shipment will be arranged as soon as possible, depending on the order volume.

Actual transit time will depend on shipping method and location of customer. The above refers to when goods leave our warehouse.

Full list of product pages available here.

Subscribe to the LGH youtube channel here.

The resuscitators or penguin are not defined by Laerdal to have a limited shelf life or an expiry date, as their components are made with durable materials. A device may last for years or decades, depending on how it is stored and reprocessed. Longevity is reduced by excessive exposure to disinfection chemicals. Limit exposure of the device components to chemicals beyond what is required to achieve high-level disinfection, and rinse any chemicals off thoroughly. Our User Guides includes product testing instructions before use--and if the device for any reason fails testing, the device should be taken out of service, inspected, and retested. Valve membranes are available for purchase as spare parts.

All LGH products qualify for the Laerdal Global Warranty. For most products, there is a one year coverage from the date of purchase. For more details, see the warranty page.

Please have a look at the process to report problems here.  You may fill out a product feedback form or send an email to lgh@laerdal.com

The silicone rubber network can absorb organic matter from the environment (such as blood, tissue, and soap) at a molecular level. If the silicone rubber is exposed to certain chemicals, such as calcium hypochlorite or sodium hypochlorite (bleach), before organic matter is removed, then the organic matter may degrade within the rubber network and a yellow discoloration will occur. Prolonged exposure to chemicals can also degrade the silicone rubber and result in a stickiness.

To prevent this discoloration and to increase the lifetime of your device, we recommend the following:

• Immediately rinse products in soap and water after use.
• Remove all visible soil before reprocessing them with chemicals/autoclaving.
• Do not soak in chemical disinfectants longer than recommended.
• Do not boil/steam products with rusty metal instruments.
• If your products become brown following boiling, consider changing your water source to rainwater.
• Avoid exposure to petrochemical fumes.

For more details, please refer to the directions for use for each product.

World Markets (where CE certification is accepted, US market excluded*)

*For any questions regarding the US, please contact your Laerdal representative

**Not available in the US

*** Validation ongoing¨¨

Financial Support - Currently, Laerdal Global Health does not have any funding available for organizations or individuals to apply for. However, Laerdal Foundation provides support to research projects focused on the UN Sustainable Development Goals on 3.1 and 3.2.

Product Donation – Laerdal Global Health does not offer product donations as we already offer our products to low-resource countries on a not-for-profit basis. Click here for the list of 95 countries that qualify for not-for-profit prices.

Please contact our partner organizations to get involved with relevant training programs:

• Helping Babies Survive (including Helping Babies Breathe and Essential Care for Every Baby)
• Helping Mothers Survive

Internship/Job opportunities- We post job openings through Laerdal Medical’s career portal.

Volunteer – LGH works through partners to implement our product solutions and training programs, please contact a relevant partner organization for volunteer opportunities. (links to various organizations at the bottom of this page)

We would also love to hear about your stories! This may be experiences in the fields we work in, or interactions with our team and partners, or feedback about our products. Share your stories with us via Facebook, Twitter, or email us at lgh@laerdal.com.